General Terms and Conditions (GTC) | Cancellation Policy
Liability notice:
Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked sites are solely responsible for their content.
Infringement, right to a name:
In the case of name right/domain disputes or warnings against applicable distance selling laws, we ask you to contact us in advance to avoid unnecessary litigation and costs. The cost of a legal warning without prior contact will be rejected as unfounded in terms of the duty to mitigate damages. Unjustified warnings and/or cease-and-desist declarations will be answered directly with a negative declaratory action.
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
General Terms and Conditions (GTC) for the end consumer mail order business of KRONSEGLER GmbH, Hauptstrasse 19, 01768 Glashütte/Sa., HRB 22934, UID DE 1814129034.
valid from 01.01.2018
hereinafter referred to as KRONSEGLER
General
The following conditions apply to all contracts, deliveries and other services within the scope of our mail order business. We hereby expressly object to any deviating provisions of the contractual partner. KRONSEGLER reserves the right to impose restrictions, make changes and/or discontinue the online service and mail order business.
KRONSEGLER reserves the right to amend the GTC in whole or in part. Amendments shall become effective by announcement on the GTC page for legal transactions carried out after the amendment.
Offer
All prices quoted are EUR amounts and include VAT when sold to customers within the European Union. All offers are valid while stocks last. We expressly reserve the right to make printing errors, design and technical changes to our illustrations or descriptions. The price indication RRP (in German „unverbindliche Preisempfehlung“ UVP) made for some products denotes a completely non-binding price recommendation. The recommended retail price (RRP), also referred to as suggested retail price (SRP) is the price recommended to retailers by the manufacturer as a non-binding resale price to the customer. It is intended to serve as a price orientation on the sales side and as a calculation aid for retailers. The RRP/UVP is determined by a comparison with the products of other market participants, which offer similar equipment, condition, functionality, origin and services. The RRP/UVP can be exceeded or undercut on the market.
Shipping conditions within Germany:
Goods are delivered within Germany against prepayment, cash on delivery or PayPal (explanations at www.paypal.de). If indicated, or expressly requested by the customer, goods are also delivered by courier against cash payment. Shipping, packaging and insurance costs are identified in the offer presentation. In the case of cash on delivery, if the delivery fails due to lack of means of payment or refusal of acceptance by the purchaser, without the purchaser having cancelled the order prior to dispatch of the goods, the costs of the unsuccessful delivery and return of the goods will be charged to the purchaser at EUR 15,00.
If the customer is in arrears with payments, we shall charge EUR 5.00 reminder fees for each reminder. The customer reserves the right to prove lower costs.
The goods will be delivered by the shipping company DPD (information on damage notification and terms and conditions at www.dpd.de) or optionally by DHL (information on damage notification and terms and conditions at www.dhl.de) to the customer or his vicarious agent.
The delivery time is in working days, the beginning of the delivery period is to be understood between fully completed order and delivery, for prepayment and PayPal payments as the period between receipt of payment and delivery.
The shipping costs and delivery time are displayed in the shopping basket after entering the delivery address and are also summarised on a separate shipping information page.
For “cash on delivery” orders (“Nachnahme”), a fee of €7.95 will be charged. Unless expressly requested otherwise by the customer, the parcel service will also deliver to neighboring households if the customer is not present, if they agree to receive the package.
Shipping conditions abroad:
The shipping costs and delivery time are displayed in the shopping basket after entering the delivery address and are also summarised on a separate shipping information page.
For deliveries outside the European Union, the invoice is for the net value of goods (without VAT). The goods are subject to import VAT in the country of destination and sometimes a small customs duty and customs handling fee, which must be paid by the customer locally.
Unless expressly requested otherwise by the customer, the parcel service will also deliver to neighboring households if the customer is not present and if they agree to receive the parcel.
The following right of withdrawal does not apply to shipments outside the European Union (EU). For entrepreneurs, i.e. natural or legal persons or partnerships with legal capacity with whom we enter into a business relationship and who act in the exercise of a commercial or independent professional activity, the following cancellation policy does not apply. For consumers, i.e. any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity, the following cancellation policy applies:
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of revocation, you must notify us:
KRONSEGLER GmbH
Service & Distribution
Bautzner Strasse 132
D – 01099 Dresden
Email: service@kronsegler.de
Phone: +49 (0)351 81063992
by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Note on the non-existence of the right of withdrawal
The right of withdrawal does not exist for distance contracts:
– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
– for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
– for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
– for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
– for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.
End of the cancellation policy
Items with brand labels, warranty cards or stickers on them
Brand labels, warranty cards and stickers must remain on the product if you wish to return it. Furthermore, the product must be returned in its original packaging. Therefore, please keep the original packaging for at least 30 days.
Warranty
The warranty is 24 months from delivery. In the case of complaints, the date of purchase must be proven with an invoice. The article complained about must be sent to KRONSEGLER GmbH Service & Vertrieb together with a copy of the invoice. Shipments must always be properly stamped and adequately insured. For courier shipments and other irregular shipping methods, we cannot under any circumstances assume costs that exceed the normal shipping costs of Deutsche Post AG or DHL or ILOXX/DPD.
The warranty does not cover normal wear and tear or wear and tear. The warranty expires if the customer changes the delivered goods as well as in case of improper use of the goods. A partial or total replacement of the item is permissible. If defects are not remedied within a reasonable period, the buyer is entitled to rescission or reduction. Section 476a of the German Civil Code (BGB) shall apply.
Retention of title/reservation of ownership
The goods remain the property of KRONSEGLER until payment has been made in full.
Privacy policy
With this privacy policy, we would like to inform you about how we process personal data and inform you about your rights. We are aware of the importance of the processing of personal data for you as a concerned user and accordingly observe all relevant legal requirements. In doing so, the protection of your privacy is of utmost importance to us. The processing of your personal data by us is carried out in compliance with the Basic Data Protection Regulation, as well as the data protection provisions under national law.
The responsible party within the meaning of the data protection laws is:
Kronsegler GmbH
Hauptstr. 19
01768 Glashütte / Sa.
Phone. +49 (0)351 810 63 992
E-Mail: info@kronsegler.de
GF Maik Liesche
HRB 22934 / UID DE 814129034Email: info@kronsegler.de
Data protection officer at the provider is:
Maik Liesche
Muster-Datenschutzerklärung der Anwaltskanzlei Weiß & Partner
Processing operations
We collect and process the following personal data about you:
– Contact and address data of visitors, insofar as you have provided us with the same,
– Organizer/artist data,
– Payment data,
– Online identifiers (e.g. your IP address, browser type and version, related operating system, referrer URL, IP address, file name, access status, amount of data transferred, date and time of server request),
– Social media identifiers.
Processing purposes
We process your data for the following purposes:
– for contacting you as requested by you,
– for advertising purposes,
– for the execution of contracts with you,
– for sending the e-mail newsletter, if you have registered for it,
– for quality assurance and,
– for our statistics.
Collection of general information
When you access our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is exclusively information that does not allow any conclusions to be drawn about your person. This information is technically necessary in order to correctly deliver the content of web pages requested by you and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our Internet presence and the technology behind it.
Cookies
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. Through this we automatically receive certain data such as.
IP address, browser used, operating system about your computer and your connection to the Internet.
Cookies cannot be used to run programs or deliver viruses to a computer. Based on the information contained in cookies, we can facilitate your navigation and enable the correct display of our web pages.
Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
Of course, you can also view our website without cookies in principle. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your Internet browser to find out how to change these settings. Please note that individual functions of our website may not work if you have disabled the use of cookies.
Registration on our website
When registering to use our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option, if necessary, to change or delete the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be happy to correct or delete this data at your request, provided that there are no legal obligations to retain data. To contact us in this context, please use the contact details provided at the end of this privacy policy.
Recipients or categories of recipients of the personal data
When processing your data, we cooperate with the following service providers who have access to your data:
– Web analytics tool providers,
– Web hosting providers,
– Payment service providers,
– Event organizers, esp. operators of concert halls/event venues.
There is no data transfer to third countries outside the European Union. This is done on the basis of contractual regulations provided for by law, which are intended to ensure adequate protection of your data and which you can view on request.
Provision of chargeable services
For the provision of chargeable services, we request additional data, such as payment details.
Paypal
The PayPal service is provided by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Ro-yal, L-2449 Luxembourg. When paying with PayPal, you will be redirected to the PayPal website via a link. For the use of this service, PayPal collects, stores and processes your personal data such as your name, address, telephone number and e-mail address as well as your credit card or bank account data. PayPal is solely responsible for the protection and handling of the data collected by PayPal. In this respect, the PayPal terms of use apply, which you can access at www.PayPal.com. For more information on the handling of your data, please refer to PayPal’s privacy policy, which is available at the following link: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
Newsletter
The “Newsletter” function was discontinued on 24.05.2018 and all customer data has been deleted.
Contact form
If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions.
Deletion or blocking of data
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.
Use of script libraries (Google Webfonts)
In order to display our content correctly and graphically appealing across browsers, we use script libraries and font libraries such as Google Webfonts (https://www.google.com/webfonts/) on this website. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If the browser does not support Google Web Fonts or prevents access, content is displayed in a standard font.
Calling up script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – although it is currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/
Embedded YouTube videos
On some of our websites, we may embed YouTube videos in the future. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells Youtube which pages you are visiting. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. You can prevent this by logging out of your Youtube account beforehand.
If a Youtube video is started, the provider uses cookies that collect information about user behavior.
If you have deactivated the saving of cookies for the Google Ad program, you will not have to deal with such cookies when watching Youtube videos. However, Youtube also stores non-personal usage information in other cookies. If you would like to prevent this, you must block the storage of cookies in the browser.
Further information on data protection at “Youtube” can be found in the provider’s privacy policy at: https://www.google.de/intl/de/policies/privacy/
Use of GoogleMaps
The function was discontinued on 24/05/2018 and all customer data was deleted.
Duration of storage
After complete contract processing, the data is initially stored for the duration of the warranty period, thereafter taking into account legal, in particular tax and commercial law retention periods, and then deleted after expiry of the period, unless you have consented to further processing and use.
Rights of the data subject
You are entitled to the following rights according to Art. 15 to 20 DSGVO if the legal requirements are met: right to information, to correction, to deletion, to restriction of processing, to data portability.
In addition, according to Art. 21 (1) DSGVO, you have the right to object to processing based on Art. 6 (1) f DSGVO and to processing for the purpose of direct marketing.
Contact us if you wish. You can find the contact details in our imprint. You can reach our data protection officer directly at: info@kronsegler.de
Right of complaint to the supervisory authority
In accordance with Art. 77 DSGVO, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
Data storage
See paragraph Privacy Policy.
Right of objection according to BDSG
See paragraph Privacy Policy.
Terms and conditions for voucher promotions, free gifts and competitions
KRONSEGLER vouchers are valid for the company’s own product range, i.e. for goods and services that KRONSEGLER itself sells. Misuse of the promotions (e.g. commercial sending of product tips and address lists) is excluded from compensation.
Complimentary gifts for partner products will not be issued until the business transaction with the product partner is deemed to have been concluded in a binding and sustainable manner. We will replace any watch models presented as an encore with at least equivalent models, should these no longer be available in the meantime.
Battery Ordinance
In connection with the sale of batteries or rechargeable batteries or with the delivery of devices containing batteries or rechargeable batteries, we are obliged to inform you of the following in accordance with the Battery Ordinance:
Batteries must not be disposed of in household waste. You are legally obligated to return used batteries as the end user. You can return batteries free of charge after use at the point of sale or in your immediate vicinity (e.g. at municipal collection points or in shops). You can also return batteries to us by mail.
In any case, we will even refund the postage for the return of your used battery.
Batteries or rechargeable batteries that contain harmful substances are marked with a symbol of a crossed-out trash can.
Near the trash can symbol is the chemical name of the pollutant.
“Cd stands for cadmium, ” Pb for lead and “Hg for mercury.
We also ask you to return wristwatches purchased through us which have become defective or unusable. Here, too, we will refund the postage.
Other
Except as required by law, KRONSEGLER shall not be liable for any damages that may result from the use of content made available via the Internet Service or any other manner of using the Internet Service. This also applies to damages that may result from errors and/or problems in the Internet Service, viruses or loss of data. KRONSEGLER makes every reasonable effort to provide correct and complete information on websites. However, KRONSEGLER does not assume any liability or guarantee for the timeliness, accuracy and completeness of the information provided on websites. This also applies to all links to which websites refer directly or indirectly. KRONSEGLER is not responsible for the content of a page reached via such a link. KRONSEGLER shall not be liable for any direct or indirect damages, including lost profits, arising from information provided on these web pages.
The content of our web pages is protected by copyright. The storage and reproduction of images or graphics from our web pages is not permitted without our express consent.
The law of the Federal Republic of Germany shall apply to all legal relationships arising from the terms of use for the parties. Place of jurisdiction and place of performance in commercial legal relations is Glashütte.
Should individual passages of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining contents or the General Terms and Conditions as such.
Sample cancellation form
If you wish to revoke the contract, please fill out this form and return it to :
KRONSEGLER GmbH
Service & Vertrieb
Bautzner Strasse 132
D – 01099 Dresden
E-Mail: service@kronsegler.de
Phone: +49 (0)351 81063992
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if notice is on paper):
Date:
(*) Delete where not applicable.